SmartSoft^® - Queue Management Software

Customers don't like to wait.

Unfortunately it's often inevitable and this is where a well designed Queue Management System can make life easier.

A Queue Management System ensures people are treated fairly. Customers feel relaxed knowing they will be seen in order.

A Queue Management System needs to be immediately understandable. The first time a customer encounters the system it should be obvious to them how the system works.

Touch Screen for Ticket Issue

This is where good signage, large text, big buttons, bright displays and clear speech are vital. The hallmarks of a well thought out system.

Of course there are two sides to a Queue Management System, the side the public sees and the side the staff interact with. Whether the staff call customers for service via hardware or Virtual keypads the system needs to be just as easy to use.

Information is power and a good Queue Management System should be able to condense the vast amount of information it gathers and present the data in clear, concise, reports and graphs with the ability to export and share the data.

Clearly presented data makes the job of spotting trends easier allowing Managers to more accurately plan staffing levels.

Equally important is the Real Time ability, allowing Managers to know exactly what's occurring, minute by minute.

Queue Management Systems need have a very long life. Requirements change as time goes by and designs constantly evolve. It's therefore important any new features or products are backwards compatible. That way an existing systems can be readily expanded and updated preserving your investment.

These are the guiding principles which we followed when developing SmartSoft.

• SmartCenter
• SmartMonitor
• SmartPrinter
• System16 Compatibility