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News 2009

Risca completes the picture

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Queue Management
Customer First - Pontymister
The Customer First Centre at Pontymister, Risca provides very convenient access to Council services directly from the High Street. This busy office has a cash office facility and one Counter position giving Benefits advice for the local community of more than 11,500 residents.

With Smartsoft® installations completed at Penallta, Blackwood and Pontlottyn Customer First centres, Caerphilly Council then asked us to also provide their Risca office with our Smartsoft® Queue Management system and link each site using their Local Area Network.

We installed our new CXL-TPS Super wall mounted ticket printer to print the Queue Management tickets generated by Smartprinter. The housing for the CXL-TPS was customised with the Caerphilly Customer First logo and with Customer instructions in Welsh and English. Our Web-based Virtual key pad Smartkey was used by the advisor at the single Counter position and we also installed Smartstatus, our Web-based Status page so that the Customer First manager could view the Status of Penallta, Blackwood, Pontlottyn and Risca simultaneously via the Network.

Four Caerphilly Customer First centres are now using Smartsoft Queue Management software, giving key members of Caerphilly Council staff the ability to manage the multiple Customer Service sites and view real-time reports from anywhere in the Local Area Network.