Introduction

 

The features and function you will find in DigiQ are the direct result of feedback and experience gained during our many years of designing and manufacturing Queue Management Systems. DigiQ comes ready to control a range of different Queue types. Queues fall into two basic styles. Queues that use tickets are referred to as Ticket Queues. Queues that run without tickets are referred to as Call Forward or Head of Queue.

 

Call Forward System

Customers in a Call Forward/Head of Queue wait in line and the customer  at the front of the queue is directed to the next available position. This type of Queue is suitable where customers will only wait a few minutes at most and there is space available to form the customers into a line.  Retractable Queue Barriers are commonly used to form the Queue into a snake.

 

Ticket System

Ticket Queues work with either pre-printed tickets supplied on a roll or tickets printed on demand. Pre-printed tickets are the most cost effective option and in most situations the best choice. Customer don’t need to wait in line and are free to browse. For Queues where the average waiting time is more than a few minutes a Ticket Controlled Queue is the best solution. When printing tickets on demand the Queue Management System provides additional feedback via the System16 keypads. The keypad display shows, in real time, the Queue Length, Time ticket was Issued, Time Customer Waited and Average Waiting Time.

 

Reception System

Here the customers first point of contact is a receptionist who having ascertained the nature of the visit assigns the customer to the appropriate Queue. DigiQ can run up to 3 Queues at once. You use the System16 keypads to call customers for service. The keypads can be programmed to beep when a customer is first added to a Queue to alert you that a customer is waiting. The keypads also show the length of the each Queue and when you call a ticket, the time the ticket was issued and how long the customer has waited.

 

Collection Queue

Here the customer presents their order and a duplicate ticket is printed. One ticket is given to the customer the other remains with the order. When the order is ready for collection you enter the number and call the ticket. If the customer does not immediately collect the order it can be switched to awaiting collection status. The programmable moving message is used to keep customers informed. It can show all the order numbers currently being prepared and also all order numbers that are ready for collection.

 

Please note: We are in the process of transferring all our manuals to Web format. This manual is not complete. If you require the full PDF version which includes information on using and programming DigiQ with System16 keypads and the installation and wiring instructions please contact us.