DigiQ Queue Management System

A DigiQ system is made up of one or more DigiQ displays, one of which   controls the system, System16 keypads or Wire Free push buttons to operate the system and Counter displays for directing customers to the correct location. The system can control up to 3 Queues with up to 30 positions. Queues fall into two basic types which you select during programming. Queues that use tickets are referred to as Ticket Queues. Queues that run without tickets are referred to as Call Forward or Head of Queue.

 

Customers in a Call Forward/Head of Queue wait in line and the customer  at the front of the queue is directed to the next available position. This type of Queue is suitable where customers will only wait a few minutes at most and there is space available to form the customers into a line.

 

Ticket Queues work with either pre-printed tickets supplied on a roll or tickets printed on demand. In the right situation pre-printed tickets are cost effective. When running a Queue using pre-printed tickets the Queue Management System does not know how many customers are waiting. A consequence of this is that there is nothing to stop you calling ticket numbers past the last ticket number taken from the roll. Where staff operating the Queue Management System have a clear view of the waiting area generally this doesn't present a problem. Tickets printed on demand don't have this problem. The Queue Management System knows how many customers are waiting to be served and will only call tickets currently in circulation. Staff receive additional feedback if they are using the System16 keypads which show, in real time, the Queue Length, Time ticket was Issued, Time Customer Waited and Average Waiting Time.    

 

There are two types of ticket printer available for use with DigiQ. A Desktop POS style, printer suitable for use where customers first point of contact is a receptionist, who having ascertained the nature of the enquiry, prints and hands the ticket to the customer. For unattended self issue, there is a Wall Mount Ticket printer. Status messages from the Wall Mount ticket printer display on the System16 keypads providing valuable feedback. A “Printer Low On Paper” message, for example,  alerts staff that the paper is running out and will shortly need changing. Details on both types of printer can be found on our Web site.    

 

A DigiQ Queue Management System uses the System16 interface and any device with a System16 interface can be connected to a DigiQ system. System16 is a widely deployed, robust, bus based interface that carries low voltage power and data down one cable making Queue Management installation simple and quick. Devices can be wired in a star arrangement where all cables return to a central junction box, spurred off a central feeder, wired device to device or a combination of the above. For reliable operation please observe the maximum cable lengths listed in the chapter on Wiring and Installation.

 

The DigiQ display can be powered either via the 15V DC Socket or the Sytem16 Interface + / 0 connections. Internally the 15V DC socket is directly connected to the System16 socket. Generally in a small office wiring to a central junction box, Ctronix Part No. JB1, is the neatest solution.

 

A bus based system makes installation extremely quick and easy. All System16 devices are reverse polarity protected and will suffer no damage by being incorrectly connected. However if a device is incorrectly connected it can prevent the entire system from working properly until wired correctly.      

 

The Wire Free push buttons have a typical range typical of 10 metres though the actual

range may be more or less depending on the environment in which the System is used. The range can be extended with the addition of one or more System16 Addressable Receivers, Ctronix Part No. ADR1.

 

DigiQ has a large number of software configuration settings that can be programmed. Settings can be changed by entering the DigiQ Programming Mode, described in Chapter 3 or via the System16 keypad Setup described in Chapter 4. The DigiQ Programming Mode enables you to quickly access and change the most common settings. This is sufficient for most applications. For more advanced configurations you will need a keypad which allows you to access the full range of settings. Once changed a setting is automatically saved to config.cxl file located in the root directory of  the Flash Memory Card. Copying this file is a quick way to clone a DigiQ configuration and enables multiple displays to be easily configured with the same settings.

   

Please note: Only insert or remove the Flash Memory Card when the power is turned off.