Entering the Programming Mode

DigiQ software configuration settings can be programmed by entering the DigiQ programming mode described below, or by using a System16 keypad.  The DigiQ programming mode enables you to quickly access and change the most common settings. For more advanced configurations you will need to use a System16 keypad.

 

To enter the DigiQ programming mode you need to use the following procedure, which has been designed to prevent inadvertent access.  With the power turned off press the small black switch located on the rear panel of the DigiQ display just above and to the left of the Audio Line Out socket. Turn on the power and keep the switch pressed. After a few seconds DigiQ will enter the programming mode and the display will light up. Release the switch. You are now in the programming mode. Once you are in the programming mode you can use either the switch or a Wire Free button to change a setting apart from the first setting, Control Mode, which can only be changed with the switch. Each time you press the switch / wire free button the currently displayed setting option will change. Keep pressing the switch to cycle though the available options. To progress to the next setting in the sequence don't press the switch for a couple of seconds. The program will then step on to the next setting in the sequence.

 

 

 

 

 

 

Every DigiQ system must have a controller. If you have multiple DigiQ displays choose one display as the controller and set all the rest to controller off.

 

Note: If you change this setting the display will blank and DigiQ will re-start in the chosen mode. If you wish to continue programming, when the display blanks,  press and hold the switch until DigiQ enters the programming mode again.

 

 

 

The displays tests the digits by showing the numbers 0 – 9 in sequence on the left digit followed by 0 – 9 on the right digit. During the test if you press a Wire Free button the button will be captured and the display will change briefly to show N* where * is the counter / position number allocated to the button and the chime will sound and also announce the number. If the button has not previously been captured DigiQ will locate the next free button number and allocate it to the button. To clear all captured Wire Free buttons see Remove Wire Free Buttons.

 

During the display test you can also configure the Counter display addresses. When the display test first starts the address is set to one. Pressing the white switch on on the rear of Counter 1 will program that display with address = 1. The chime will sound and also announce the Counter number. The address then increments so that you can proceed to Counter 2 etc. The chapter on Counter Displays describes the programming in more detail.          

 

 

 

 

When the display shows 88 press the switch or  Wire Free button to enter the extended programming sequence. If you do not press the switch DigiQ exits the programming mode and saves any Wire Free buttons that have been captured.

 

 

 

 

 

 

 

Queue Type – t

 

Select Queue type. For a Call Forward/ Head of Queue system set t = 0. For a ticket system set t = 1. When you change the Queue type a number of settings change and you will notice some of the settings below have a different range of values for each queue type.  To step onto programming the next setting, Flash time, just wait a couple of seconds without pressing the switch or Wire Free button.  

 

 

 

 

 

 

 

 

Flash Time - F

 

 

Select the time the display will flash when a customer / new ticket is called for service. Select 0 if you don't want the display to flash at all.

 

 

 

 

 

 

 

 

Power Off Time - P

 

 

Select the time in hours before the display powers down. In a Call Forward/Head of Queue system the display usually powers down in seconds. In a ticket system the time is normally a number of hours.

 

 

 

 

 

 

 

 

Chime - d

 

 

Select the chime that will be used when calling a customer or ticket for service. A Chime can be used on its own or combined with a speech message.

 

 

 

 

 

 

Speech -S

 

 

Select the speech message that will be announced when a customer or ticket is called for service.  

 

 

 

 

 

 

Volume - U        

 

Select the volume of the chime and speech that will be used when calling a customer / ticket for service.

 

 

 

 

 

 

 

Remove Wire Free Buttons – r

 

To remove all captured Wire Free buttons select 1.  

 

This is the last item in the sequence. DigiQ will now exit the programming mode and save any changes that have been made. DigiQ is now ready for use.